Refund policy

Last updated: August 25, 2026

At Kiki Brown Bear, every order is made with care. If something isn’t right with your order, please reach out and we’ll do our best to make it right.

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, items must be unused, unwashed, and in their original condition and packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

To request a return, please contact us at kiki@kikibrownbear.com within 30 days of delivery. Please include your order number and a brief description of the reason for the return.

Non-Returnable Items

Because many of our products are made to order or produced specifically for your purchase, the following items are not eligible for return unless they arrive damaged or defective:

• Made-to-order or print-on-demand products
• Personalized or customized items
• Digital products
• Gift cards
• Items marked as final sale

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging.

We’ll work with you to provide a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund. Original shipping costs are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Exchanges

We do not offer direct exchanges at this time. If you need a different item, size, or design, please place a new order and contact us about returning the original eligible item.

Order Changes & Cancellations

Because many of our products are made to order, orders may enter production shortly after they are placed. If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered production.

Questions

If you have any questions about returns or refunds, please contact us or email kiki@kikibrownbear.com.

We want you to love your Kiki Brown Bear order, and we're always happy to help resolve an issue when something doesn't go as planned.