Shipping policy

Last updated: August 25, 2026

Thank you for shopping with Kiki Brown Bear! We carefully prepare every order and work with our production and shipping partners to get your pieces to you as quickly and safely as possible.

Order Processing

Many Kiki Brown Bear products are made to order, so processing times may vary depending on the product.

Estimated processing times are provided on individual product listings whenever applicable. Processing time is separate from shipping time and begins after your order has been placed and payment has been confirmed.

Please note that orders containing multiple products may be shipped separately if items have different production or fulfillment times.

Shipping & Delivery

Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address and the items in your order.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Delivery dates are estimates rather than guarantees. Shipping times may be affected by carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Shipping Address

Please carefully review your shipping address before completing your purchase. Kiki Brown Bear is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us at kiki@kikibrownbear.com as soon as possible. We will do our best to update the address before the order enters processing or ships, but changes cannot be guaranteed.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. You may also wish to contact the carrier directly to report the missing package.

If your package appears to be lost or significantly delayed in transit, please contact us at kiki@kikibrownbear.com and we'll do our best to help investigate the shipment.

Kiki Brown Bear cannot guarantee replacement or refunds for packages that are confirmed as delivered to the shipping address provided at checkout.

Damaged Packages

If your order arrives damaged, please contact us or email kiki@kikibrownbear.com within 7 days of delivery.

Please provide your order number and clear photographs of the damaged product and packaging. We will review the issue and work with you on an appropriate resolution.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These fees are outside of Kiki Brown Bear's control and are not included in the product or shipping price unless explicitly stated at checkout.

International delivery times may vary due to customs processing and other factors outside our control.

Order Cancellations

Orders may be cancelled through Shopify within 15 minutes of being placed, provided the order has not already entered processing.

Because many of our products are made to order, orders may begin processing shortly after purchase. Cancellation requests received after the 15-minute window cannot be guaranteed.

For more information, please see our Terms of Service and Return & Refund Policy.

Questions About Your Order

If you have questions about your shipment or need help with an order, please contact us or email kiki@kikibrownbear.com

We're happy to help!